Refund and Return Policy

Effective Date: July 23, 2026

Last Updated: July 23, 2026

At Weedshup, we take immense pride in the quality, purity, and safety of our products. Because cannabis and hemp flower, concentrates, and edibles are regulated perishable goods, we must maintain strict sanitary and safety protocols.

Please read our Refund and Return Policy carefully before placing an order on [https://weedshup.com/].

1. General Return Policy (Perishable Goods)

Due to state and federal compliance regulations governing cannabis products, we cannot accept physical returns of opened or used products once they have been delivered. This policy protects our customers and staff by maintaining sanitary, unopened product supply chains.

  • Final Sale: All flower, pre-rolls, concentrates, vapes, and consumable edibles are considered Final Sale once dispatched, unless damaged, defective, or incorrect upon delivery.

  • Unopened Merchandise: Non-consumable items (e.g., accessories, apparel, glassware) may be eligible for a return within 14 days of delivery, provided they are completely unused, in original packaging, and in resalable condition. Return shipping fees for non-defective merchandise are the responsibility of the customer.

2. Damaged, Defective, or Incorrect Items

We inspect and carefully package every order to ensure it arrives in pristine condition. However, if your order arrives damaged, defective, or incorrect, we will gladly make it right with a replacement or store credit.

How to File a Claim:

  1. Contact our customer support team within 48 hours of delivery at [Weedshup@gmail.com

  2. Include your Order Number in the subject line.

  3. Provide clear photographs or video evidence of:

    • The outer shipping package showing the tracking label.

    • The damaged, defective, or incorrect item inside its original packaging.

  4. Do not discard the item or packaging until our support team has reviewed your claim.

Once verified, we will issue a free replacement shipment or issue store credit/refund to your original payment method.

3. Order Cancellations

  • Before Processing: You may cancel your order for a full refund within 1 hour of placement or before your order status changes to “Processing” / “Shipped.”

  • After Shipping: Once an order has been handed over to the courier, it cannot be canceled or modified.

4. Failed Age Verification or Refused Deliveries

In accordance with US law, all purchases at Weedshup require digital age verification (21+) prior to shipping or signature upon delivery.

  • Age Verification Failure: If an order cannot be processed because a customer fails age verification or provides fraudulent identification, the order will be canceled. A 15% restocking and processing fee will be deducted from the refund.

  • Returned to Sender / Refused Shipments: If a shipment is returned to us due to an incorrect address provided by the customer, failed delivery attempts, or refusal to show adult ID upon delivery, original shipping costs and a 15% restocking fee will be deducted from any issued store credit or refund.

5. Refund Process

If your refund is approved:

  • Credit Card / Original Payment Method: Refunds will be credited back to your original payment method within 3 to 7 business days, depending on your financial institution’s processing times.

  • Store Credit: If chosen, store credit codes are issued instantly upon claim approval.

  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to a mistake on our end (e.g., wrong item sent or damaged in transit).

6. Lost or Stolen Packages

Weedshup is not directly responsible for packages lost, stolen, or delayed by shipping carriers once marked as “Delivered” by tracking services. However:

  • If your package is marked as delivered but you haven’t received it, please check with household members or neighbors and contact the carrier directly.

  • If your package is lost in transit (tracking shows no updates for 7+ business days), please reach out to us at [Insert Contact Email], and we will assist you in opening an investigation or sending a replacement.

7. Contact Us

For any questions regarding refunds, returns, or order issues, please reach out to our support team:

  • Brand Name: Weedshup

  • Support Email: Weedshup@gmail.com

  • Hours of Operation: Monday – Friday, 9:00 AM – 5:00 PM EST

  • Help Center: https://weedshup.com/faq/