# Refund and Return Policy

**Effective Date:** July 23, 2026
**Last Updated:** July 23, 2026

At **Weedshup**, we maintain strict quality control, purity standards, and sanitary packaging protocols. Because cannabis and hemp flower, concentrates, vapes, and edibles are regulated perishable goods, our returns process is governed by state and federal compliance laws.

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## 1. Perishable & Regulated Goods Policy

Due to health, safety, and sanitary compliance laws for adult-use consumable products, **we cannot accept physical returns on opened or used products once delivered.**

* **Final Sale Items:** All flower, pre-rolls, concentrates, vape cartridges, and edible consumables are non-returnable and considered Final Sale once dispatched, except in cases of damage, defect, or wrong items sent.
* **Unopened Non-Consumable Merchandise:** Non-perishable gear and accessories (glassware, storage accessories, apparel) may be returned within **14 calendar days** of delivery. Items must be completely unused, in original packaging, and in resalable condition. Return shipping fees for non-defective, non-perishable returns are paid by the customer.

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## 2. Damaged, Defective, or Incorrect Shipments

If your order arrives damaged, defective, or incorrect, we will replace the item or issue store credit at no additional cost.

### Claim Submission Procedure
To qualify for a replacement or refund, contact customer support within **48 hours of delivery**:

1. **Email:** [support@weedshup.com](mailto:support@weedshup.com) (Include your **Order Number** in the subject line).
2. **Required Documentation:** Attach clear photos or video showing:
* The outer shipping box displaying the carrier shipping label.
* The damaged, defective, or incorrect item inside its original, unsealed packaging.
3. **Retention:** Do not discard damaged packaging or products until our support team verifies the claim.

Upon verification, Weedshup will send a free replacement shipment or issue store credit/refund to the original payment method.

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## 3. Order Cancellations

* **Before Dispatch:** Orders can be canceled for a full refund within **1 hour of placement** or before the order status updates to *”Processing”* or *”Shipped”*.
* **After Dispatch:** Once handed over to the shipping carrier, orders cannot be canceled or modified.

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## 4. Age Verification & Delivery Refusals

Purchases require digital age verification (**21+**) before fulfillment or age verification signature upon delivery.

* **Failed Age Verification:** Orders canceled due to failure to pass digital age verification or provision of invalid identification will incur a **15% restocking and administrative fee**, deducted from the issued refund.
* **Refused or Returned Shipments:** If a carrier returns a package due to an incorrect address, failed delivery attempts, or refusal to show a valid adult ID, original shipping costs and a **15% restocking fee** will be deducted from any refund or store credit.

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## 5. Refund Processing Timelines

Approved refunds are processed through the following channels:

* **Credit / Debit Cards:** Refunded to the original payment method within **3 to 7 business days**, depending on your issuing bank.
* **Store Credit:** Issued immediately upon claim verification and sent via digital store code.
* **Shipping Fees:** Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or damaged in transit).

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## 6. Lost, Delayed, or Stolen Packages

Weedshup is not responsible for packages marked *”Delivered”* by shipping carriers.

* **Delivered Status:** If tracking indicates delivery but you cannot locate the package, check with household members, building management, or local carrier hubs.
* **In-Transit Delays:** If package tracking shows no updates for **7 or more consecutive business days**, contact [support@weedshup.com](mailto:support@weedshup.com). We will initiate a formal carrier search or issue a replacement order.

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## 7. Customer Support & Contact

For questions regarding order issues, refunds, or product condition claims:

* **Brand Name:** Weedshup
* **Customer Support Email:** [support@weedshup.com](mailto:support@weedshup.com)
* **Hours of Operation:** Monday – Friday, 9:00 AM – 5:00 PM EST
* **Help Center & FAQ:** (https://weedshup.com/faq/)